Contacting Markit EDM Support

The Markit EDM Support Team can be contacted via telephone, email or by logging an issue in EDM Direct, our online support call logging and tracking service.  Contact details, telephone numbers and regional availability is noted on the Markit EDM Wiki here.  

To log a Problem Severity Level 1 Production issue as defined in the Markit EDM Wiki here, support is available 24/7/365 by contacting the on call support team on +44 7912 088 691

Markit EDM Support - Database Backup

Markit EDM continually strive to improve the support service we provide to all of our clients and to further achieve this we would like to have a 'support ready' copy of your database. Markit EDM can comply with whatever security restrictions clients wish to put in place, we do not need data so clients can safely truncate all "T_"tables.

Best Practice is to provide an updated backup on quarterly basis as this will allow the support team to quickly and efficiently replicate issues encountered and provide timely resolution. We can also carry out value added services such as periodic Health Checks of the database and Pre-upgrade Analysis.

Details of how you can provide your backup to the Markit EDM Support team are noted on the Wiki here

Core Markit EDM and UI Training - Amsterdam (Spaces Available)

Markit EDM Introduction: September 8th - 10th Markit EDM UI Workflow: September 11th - 12th Further information can be found on the Markit Website here or by contacting the Markit EDM Training team at MEDM-Training@Markit.com