As part of our migration from S&P to Gresham, we are introducing new contact numbers for reaching the Opus EDM Support teams. These numbers are now active and should be used for all future telephone support enquiries.
For a limited transition period, the existing S&P numbers will remain operational and will automatically forward to the new Gresham numbers. However, we kindly ask that you update your internal records as soon as possible to ensure a smooth transition.
Support Line | Old S&P Number | New Gresham Number |
L2 EMEA | +44 161 240 4888 | +44 207 653 0340 |
L2 US | +1 972 560 4460 | +1 646 722 7720 |
L2 APAC | +65 6922 4288 | +65 3107 1794 |
L2 AUS | +61 2 8076 1145 | +61 2 8514 7021 |
L1 GSS | +1 877 730 2325 | +1 646 722 7725 |
Support Model
These numbers operate under a follow‑the‑sun model, meaning:
- Any L2 number you call will automatically route to the L2 team currently on shift.
- During weekends or public holidays, when L2 is not readily available, calls will be routed to our L1 Global Support Service (GSS), who operate 24/7.
- If you prefer to contact L1 directly, the new Gresham L1 number above can be used at any time.
Updated Documentation
We have also updated our support documentation on the Opus EDM Help Center to reflect these changes. You can access the updated Support Overview here.
If you have any questions or concerns, please let us know. We appreciate your cooperation as we complete this transition and continue to enhance our support services.
