Contacting Markit EDM Support

The Markit EDM Support Team can be contacted via telephone, email or by logging an issue in EDM Direct, our online support call logging and tracking service.  Contact details, telephone numbers and regional availability is noted on the Markit EDM Wiki here.  

To log a Problem Severity Level 1 Production issue as defined in the Markit EDM Wiki here, support is available 24/7/365 by contacting the on call support team on +44 7912 088 691

Markit EDM Support - Database Backup

Markit EDM continually strive to improve the support service we provide to all of our clients and to further achieve this we would like to have a 'support ready' copy of your database. Markit EDM can comply with whatever security restrictions clients wish to put in place, we do not need data so clients can safely truncate all "T_"tables.

Best Practice is to provide an updated backup on quarterly basis as this will allow the support team to quickly and efficiently replicate issues encountered and provide timely resolution. We can also carry out value added services such as periodic Health Checks of the database and Pre-upgrade Analysis.

Details of how you can provide your backup to the Markit EDM Support team are noted on the Wiki here

Core Markit EDM and UI Training - Amsterdam (Spaces Available)

Markit EDM Introduction: September 8th - 10th Markit EDM UI Workflow: September 11th - 12th Further information can be found on the Markit Website here or by contacting the Markit EDM Training team at MEDM-Training@Markit.com

Core Markit EDM and UI Training - New York (Spaces Available)

• Markit EDM Introduction: September 22nd - 24th
• Markit EDM UI Workflow: September 25th - 26th 

Further information can be found on the Markit Website here or by contacting the Markit EDM Training team at MEDM-Training@Markit.com

China Life Asset Management selects Markit’s enterprise data management platform.

Markit, a leading, global financial information services company, today announced that China Life Asset Management Company (CLAMC) has selected Markit’s enterprise data management (EDM) platform. The platform will act as a central hub for all of CLAMC’s securities, pricing, positions and transaction data. After a competitive pitch involving an extensive list of international and local EDM vendors, Markit’s implementation record stood out as did its ability to meet CLAMC’s broad set of needs.

For further information, please visit the Markit Website here

Markit EDM Version 9.5 released

Markit EDM are pleased to announce the release of version 9.5.  Full details of the features in this release are available here on the wiki.  Please contact Support if you are interested in upgrading to this version.

Changes to the Bloomberg Per Security Web Service

Bloomberg have announced that they will be making changes to their Per Security Web Service with effect from Friday 10^th January 2014.
Consequently any customer using the Markit EDM Per Security plugin will not be able to connect after 10th January 2014 unless they upgrade the plugin on or before that date.

The change to the plugin is minor and Markit EDM will be providing an upgrade of the plugin compatible with all EDM versions in use.  No other aspects of Markit EDM are affected, and no development work is required as a result of this change. If you do not use the Markit EDM Per Security Plugin then no further action is needed.

If you do use the Markit EDM Per Security Plugin then please contact the Markit EDM Support team MEDM-Support@Markit.com immediately confirming which version(s) of EDM are affected and we will then supply the updated plugin and answer any questions you may have about the testing impact.

Bloomberg are running both the new and old versions of the Web Service in parallel until the 10^th January 2014 so you will be able to test and cut over at any point prior to this date.