The Markit EDM Support Team can be contacted via telephone, email or by logging an issue in EDM Direct, our online support call logging and tracking
service. Contact details, telephone numbers and regional availability is noted on the Markit EDM Wiki here.
To log a Problem Severity Level 1 Production issue as defined in the Markit EDM Wiki here, support is available 24/7/365 by contacting the on call support team on +44 7912 088 691