Contacting Markit EDM Support over the festive holidays

The Markit EDM Support Team can be contacted via telephone, email or by logging an issue in EDM Direct, our online support call logging and tracking service during the holiday period.
Contact details, telephone numbers and regional availability are noted on the Markit EDM Wiki here.
A member of support is always on call for Severity 1 Production issues.
If a severity 1 issue occurs please call +44 7912 088 691 confirming that the issue is preventing you from operating your production system(s) and you are unable to continue until this has been resolved and a member of the team will be available to assist you. We request that clients make contact with Markit EDM via on call support for any severity 1 issues and only when contact has been established should email be used.

Core Markit EDM and UI Training - Amsterdam and London (Spaces Available)

Amsterdam
Markit EDM Introduction: January 5th - 7th
Markit EDM UI Workflow: January 8th - 9th

London
Markit EDM Introduction: January 19th - 21st
Markit EDM UI Workflow: January 22nd - 23rd

Further information can be found on the Markit Website here or by contacting the Markit EDM Training team at MEDM-Training@Markit.com

The Markit EDM Wiki is now available

We are pleased to advise that access to the Markit EDM Wiki has been restored and the service is now available for use. You may notice a minor difference in the page display as we have taken the opportunity to upgrade to the latest version of the Wiki however, all of the previous functionality and information is still available.  Should you require a password reminder one can be requested via the Forgot your password? link.

Do not hesitate to contact the Markit EDM Support Team should you require further assistance and we thank you again for your patience during this period of unexpected downtime

Markit EDM introduced support for SFTP in v9.5

Bloomberg have announced that they will be migrating to SFTP. All  new Bloomberg Per Security / Back Office accounts are SFTP and they will be working to migrate remaining FTP accounts to SFTP.

Markit EDM introduced support for SFTP in v9.5 therefore, clients using Bloomberg Per Security / Back Office with FTP should not upgrade if they are on an EDM versions below 9.5. Alternatively, clients can utilise an external SFTP application if available.

Contacting Markit EDM Support

The Markit EDM Support Team can be contacted via telephone, email or by logging an issue in EDM Direct, our online support call logging and tracking service.  Contact details, telephone numbers and regional availability is noted on the Markit EDM Wiki here.  

To log a Problem Severity Level 1 Production issue as defined in the Markit EDM Wiki here, support is available 24/7/365 by contacting the on call support team on +44 7912 088 691

Markit EDM Support - Database Backup

Markit EDM continually strive to improve the support service we provide to all of our clients and to further achieve this we would like to have a 'support ready' copy of your database. Markit EDM can comply with whatever security restrictions clients wish to put in place, we do not need data so clients can safely truncate all "T_"tables.

Best Practice is to provide an updated backup on quarterly basis as this will allow the support team to quickly and efficiently replicate issues encountered and provide timely resolution. We can also carry out value added services such as periodic Health Checks of the database and Pre-upgrade Analysis.

Details of how you can provide your backup to the Markit EDM Support team are noted on the Wiki here

Core Markit EDM and UI Training - Amsterdam (Spaces Available)

Markit EDM Introduction: September 8th - 10th Markit EDM UI Workflow: September 11th - 12th Further information can be found on the Markit Website here or by contacting the Markit EDM Training team at MEDM-Training@Markit.com

Core Markit EDM and UI Training - New York (Spaces Available)

• Markit EDM Introduction: September 22nd - 24th
• Markit EDM UI Workflow: September 25th - 26th 

Further information can be found on the Markit Website here or by contacting the Markit EDM Training team at MEDM-Training@Markit.com

China Life Asset Management selects Markit’s enterprise data management platform.

Markit, a leading, global financial information services company, today announced that China Life Asset Management Company (CLAMC) has selected Markit’s enterprise data management (EDM) platform. The platform will act as a central hub for all of CLAMC’s securities, pricing, positions and transaction data. After a competitive pitch involving an extensive list of international and local EDM vendors, Markit’s implementation record stood out as did its ability to meet CLAMC’s broad set of needs.

For further information, please visit the Markit Website here

Markit EDM Version 9.5 released

Markit EDM are pleased to announce the release of version 9.5.  Full details of the features in this release are available here on the wiki.  Please contact Support if you are interested in upgrading to this version.